Posted: 02/28/20242024-02-282024-04-04Employment Type:ContractJob Category:Account & Project ManagementJob Number: 612739Is job remote?: NoCountry: United States
Job Description
Planet Interactive is seeking an Account Manager to join one of our well-known global pharmaceutical clients.
Pay Rate: $25-$30/hr+ depending on experience
The Account Manager serves as the primary liaison between the Ad Agency and the brand teams and is responsible for managing the day-to-day relationships within the Agency. Working in partnership with the Agency’s creative staff and external resources/suppliers, the position provides strategic direction and counsel to help the brand teams meet their business objectives/sales goals.
Account Manager Responsibilities:
Serve as a customer subject matter expert, responding to inquiries, investigating and following up on requests, triaging calls, and resolving issues.
Achieve sales quota results in the assigned territory, managing and nurturing 500+ accounts.
Utilize inside sales techniques to achieve positive outcomes with a targeted list of healthcare institutions.
Resolve issues and answer questions with the highest degree of quality and accuracy, in accordance with company standards and guidelines.
Provide excellent customer service in a professional and courteous manner.
Establish a commanding and engaging phone presence, building and maintaining productive business relationships.
Investigate and promptly resolve complex customer issues, including re-educating customers on product contracts and ensuring compliance with minimum purchase requirements.
Demonstrate effectiveness in working independently and as part of a team.
Listen and respond appropriately to customer needs and questions, ensuring alignment with call plan objectives.
Successfully complete product training and meet training expectations to effectively service customers.
Meet and exceed established call volume metrics on a daily and monthly basis.
Troubleshoot vaporizer issues with external vendor, GAS.
Investigate and resolve complex customer issues related to vaporizers.
Collaborate closely with the contracting department to ensure adherence to all contracts, particularly those related to product.
Account Manager Qualifications:
2-4 years of Customer Service and Sales Experience.
Experience with Salesforce and SAP.
Experience working in a team-oriented, collaborative environment.
Proficiency in MS Office Suite.
High School Diploma (Bachelor's Degree preferred).
Account Manager Skills:
Excellence focused with an optimistic and inquisitive mindset.
Excellent communication skills, both oral and written.
Exceptional organizational skills and ability to prioritize effectively.
Ability to handle and lead multiple tasks/projects independently.
Skilled problem solver with the ability to make quality decisions.
The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process and always double check the email address of the recruiter to ensure it’s from @planetinteractive.com - and not a domain with an alternative extension like .net, .org or .jobs. Candidate safety is a top priority at Planet Interactive.
Planet Interactive and The Planet Group of Companies are equal opportunity employers. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.
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