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Posted: 07/25/20242024-07-252024-08-29Employment Type:ContractJob Category:MarketingJob Number: 620248Is job remote?: NoCountry: United States
Job Description
Community Engagement Manager
Location: Onsite in Sunnyvale, CA or Burlingame, CA Length: 12 Months Schedule: 40 hours per Week Pay: Up to $80 /hour DOE
Planet Interactive is looking for a Community Engagement Manager who is highly skilled with community building to join our well known Fortune 500 client on a 12 month contract. This role will be 40 hours per week and will require an onsite schedule based in either their Sunnyvale or Burlingame office.
Community Engagement Manager Responsibilities:
Manage, oversee, and expand community forums projects, strategies, and tactics that create a cohesive community identity and cultivate high-quality user engagement.
Work to develop and implement community strategies alongside internal teams and agency partners.
Work with stakeholders, content curators, and users that are dedicated to the community.
Deliver a complete and world class community experience for users.
Execute the engagement strategy to include, but not limited to, virtual member events, discussion forums, virtual reality based events, ad-hoc community-related projects, etc.
Collect, analyze, and share community-related data with relevant stakeholders, including tracking, quantifying, and communicating campaign results.
Work hand-in-hand with the stakeholders, and community inbound engagement specialists to drive desired outcomes.
Develop calendar/roadmap for community engagement projects/programs.
Manage gamification strategies and understand how it plays into the community overall.
Develop and improve on existing frameworks, work processes and standardized templates related to various stages of target company community integration and due diligence.
Advocate for and represent the needs of community members to stakeholders to ensure they’re heard and addressed.
Build value and trust within the community platform.
Resolve issues when applicable and problem solve to find resolutions.
Develop presentations and facilitate meetings.
Test a variety of engagement techniques and engagement programs, facilitate enablement sessions for engagement playbooks, and then synthesize results to then execute the best solution.
Community Engagement Manager Requirements:
At least 3+ years' dedicated experience leading community member engagement strategies.
6+ years' experience within the digital space.
Experience with platforms such as Sprinklr, Khoros, and HireLogic.
Ability to establish credibility on the subject matter with key customer stakeholders at all levels.
Expertise with community, social media culture, analytics, and content management.
Experienced in engaging, consulting, and making recommendations to stakeholders.
Validated understanding of customer support principles.
Ability to work cross-functionally and independently.
Enterprise B2B2C consultancy experience would be nice to have.
Customer service related-experience as it pertains to being able to handle issues as they arise.
The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process and always double check the email address of the recruiter to ensure it’s from @planetinteractive.com - and not a domain with an alternative extension like .net, .org or .jobs. Candidate safety is a top priority at Planet Interactive.
Planet Interactive and The Planet Group of Companies are equal opportunity employers. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.
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