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Community Engagement Manager

Menlo Park, CA 94025

Posted: 07/10/2024 Employment Type: Contract Job Category: Marketing Job Number: 620248 Is job remote?: No Country: United States

Job Description

Community Engagement Manager

Location: Onsite in Sunnyvale, CA or Burlingame, CA
Length: 12 Months
Schedule: 40 hours per Week
Pay: Up to $80 /hour DOE 
Planet Interactive is looking for a Community Engagement Manager who is highly skilled with community building to join our well known Fortune 500 client on a 12 month contract. This role will be 40 hours per week and will require an onsite schedule based in either their Sunnyvale or Burlingame office.
Community Engagement Manager Responsibilities: 
  • Manage, oversee, and expand community forums projects, strategies, and tactics that create a cohesive community identity and cultivate high-quality user engagement.
  • Work to develop and implement community strategies alongside internal teams and agency partners.
  • Work with stakeholders, content curators, and users that are dedicated to the community.
  • Deliver a complete and world class community experience for users.
  • Execute the engagement strategy to include, but not limited to, virtual member events, discussion forums, virtual reality based events, ad-hoc community-related projects, etc.
  • Collect, analyze, and share community-related data with relevant stakeholders, including tracking, quantifying, and communicating campaign results.
  • Work hand-in-hand with the stakeholders, and community inbound engagement specialists to drive desired outcomes.
  • Develop calendar/roadmap for community engagement projects/programs.
  • Manage gamification strategies and understand how it plays into the community overall.
  • Develop and improve on existing frameworks, work processes and standardized templates related to various stages of target company community integration and due diligence.
  • Advocate for and represent the needs of community members to stakeholders to ensure they’re heard and addressed.
  • Build value and trust within the community platform.
  • Resolve issues when applicable and problem solve to find resolutions.
  • Develop presentations and facilitate meetings.
  • Test a variety of engagement techniques and engagement programs, facilitate enablement sessions for engagement playbooks, and then synthesize results to then execute the best solution.

Community Engagement Manager Requirements: 
  • At least 3+ years' dedicated experience leading community member engagement strategies.
  • 6+ years' experience within the digital space.
  • Experience with platforms such as Sprinklr, Khoros, and HireLogic.
  • Ability to establish credibility on the subject matter with key customer stakeholders at all levels.
  • Expertise with community, social media culture, analytics, and content management.
  • Experienced in engaging, consulting, and making recommendations to stakeholders.
  • Validated understanding of customer support principles.
  • Ability to work cross-functionally and independently.
  • Enterprise B2B2C consultancy experience would be nice to have.
  • Customer service related-experience as it pertains to being able to handle issues as they arise.
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About Menlo Park, CA

Ready to jumpstart your career in the vibrant heart of Menlo Park, California? Nestled in the bustling Silicon Valley, this dynamic region beckons with unparalleled growth opportunities and a thriving tech-centric environment. Unleash your potential in the epicenter of innovation, where companies like Facebook and Stanford University drive groundbreaking advancements. With the picturesque Stanford University, the iconic Menlo Park Caltrain station, and the bustling downtown area brimming with cafes and boutiques, this locale offers a blend of charm and modernity like no other. Explore career opportunities surrounded by the lush landscapes of nearby parks like Bedwell Bayfront Park or catch a game at the Stanford Stadium. Join us in discovering the endless possibilities that await in Menlo Park and unlock your career aspirations today!