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Content Manager

Cupertino, CA 95014

Posted: 04/11/2024 Employment Type: Contract Job Category: Content & Copywriting Job Number: 615216 Is job remote?: No Country: United States

Job Description

Content Manager
Location: Cupertino, CA
Schedule: Onsite Tues/Wed/Thurs
Pay: $80 to $84.50/hour DOE
Benefits: Health, Dental, Vision and more

Planet Interactive is looking for a Content Manager to join our well known Fortune 500 client on a 12-month contract. This role does require a hybrid work schedule with Tuesday, Wednesday, and Thursday onsite in their Cupertino office.

In this Content Manager role, you’ll  work on two new internal platforms as well as work with SMEs and editors to help oversee content change requests, prioritize them, and manage their workflow. You’ll be an adept project manager and communicate effectively with key stakeholders and global business partners. You can see the big picture but will have a keen eye for detail, a knack for collaboration, and passion for content integrity, user experience and the ability to work within a CMS.

You will also help identify and drive content improvements and a better user experience, connecting the dots between platforms and other content. You will help write, rewrite, and edit content on both platforms, applying style and tone guidelines. The two main areas of focus will be supporting ‘external’ content on ServiceNow, an employee/customer support platform; and supporting the implementation of Workday and specifically looking at the platform’s instructional content (explanatory text, in-platform guides and help text, etc), and working closely with SMEs.

Content Manager Qualifications
  • 5+ years of project management experience and managing content for high traffic websites or platforms
  • Experience with content management systems required
  • Experience with task management/ticketing system required
  • Proficient in writing clear and direct copy (UX writing experience a plus)
  • Experience editing content and implementing style guidelines 
  • Organized, articulate, and detail-oriented
  • Comfortable with ambiguity; has a flexible approach to process changes
  • Experience working with Workday or ServiceNow a plus

Content Manager Responsibilities
  • Work with project SMEs and platform owners to help support the best possible user experience, making sure the platform has the right content in the right places.
  • Work with subject matter experts to develop and update content, articulating key messages in a way users will understand and that is consistent with content style guidelines.
  • Manage content change requests and content workflow.
  • Manage the intake and prioritization of content change requests via ticket tracking systems
  • Work with SMEs, editors, and other groups as necessary (Privacy, Legal) to manage content reviews.
  • Carefully track, prioritize and escalate tickets as needed.
  • Lead QA sessions and participate in other team meetings as necessary.
  • Implements effective processes for content development and quality assurance.

  • Bachelor’s degree in relevant field.
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