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Member Outreach and Engagement Lead

Atlanta, GA 30339

Posted: 11/26/2024 Employment Type: Contract To Hire Job Category: Marketing Job Number: 626260 Is job remote?: Yes Country: United States

Job Description


Location: Remote
Pay: $50 per hour DOE
Benefits: Health, Vision, Dental, 401K

Planet Interactive is seeking a Member Outreach and Engagement Lead to work with our prominent HealthCare client on a 3-month contract with the potential to go longer.

This role involves leading a team of 10+ outreach coordinators, ensuring flawless execution of multi-channel outreach tactics, and driving innovation in member engagement strategies. As a Member Outreach and Engagement Lead you will play a crucial role in shaping the health landscape for underserved populations. Your leadership will directly contribute to improving health outcomes, driving client satisfaction, and positioning the organization as a leader in member engagement strategies.

Member Outreach and Engagement Lead Responsibilities will include:
Strategic Leadership (30%)
  • Lead and inspire a team of 10+ outreach coordinators to execute comprehensive member outreach strategies
  • Develop and implement innovative solutions to drive efficiencies in team processes and exceed outreach goals
  • Stay abreast of industry trends, best practices, and regulatory changes to inform strategy and maintain competitive edge
Program Management and Optimization (25%)
  • Establish robust monitoring and tracking systems to ensure outreach efforts meet client expectations and contractual requirements
  • Analyze member data to assess campaign effectiveness and recommend optimizations
  • Manage team schedules and resources against annual budget allocations
Client and Stakeholder Management (20%)
  • Lead client outreach meetings, presenting program goals, objectives, and status updates with executive presence
  • Build and nurture cross-functional relationships to meet team goals and exceed client expectations
  • Cultivate a network of strategic partnerships to enhance outreach capabilities
Performance Analysis and Reporting (15%)
  • Monitor, measure, and report key performance metrics of member outreach tactics
  • Leverage data analytics to inform decision-making and strategy development
  • Prepare and present comprehensive reports to senior management and clients
Team Development (10%)
  • Foster a culture of accountability, excellence, and continuous improvement

Member Outreach and Engagement Lead Experience & Qualifications:
  • Bachelor's degree in Business, Healthcare Administration, Marketing, or related field
  • 7+ years of relevant experience in customer experience, member engagement marketing, project management, or consulting
  • 3-5+ years of experience managing large teams
  • Demonstrated success in strategic management, planning, and project execution
  • Proficiency in data analysis and performance metrics tracking
  • Experience in healthcare or oral health industry
  • Visionary leadership and strategic thinking
  • Excellence in client relationship management
  • Strong analytical and problem-solving skills
  • Adaptability and resilience in fast-paced environments
  • Exceptional communication and interpersonal skills
  • Customer-centric mindset with a passion for improving health outcomes
  • Certification in Project Management (PMP) or similar preferred
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