Posted: 03/24/20252025-03-242025-04-24Employment Type:ContractJob Category:Account & Project ManagementJob Number: 630620Is job remote?: NoCountry: United States
Job Description
Program Manager
Location: Hybrid onsite schedule in Culver City Duration: 6 months Pay: Up to $89.95/hour, DOE
Planet Interactive is looking for a Program Manager to join our well-known Fortune 500 client on a 6-month contract. This role will be 40 hours per week and is hybrid onsite in Culver City, California.
The ideal candidate brings a wealth of knowledge and experience in CRM issue/crisis escalation for marketing operations and execution. They have experience in online services (SAAS) and are comfortable with subscription-based services at scale. The primary focus of this role will be on process improvement & understanding customer impact.
Program Manager Responsibilities:
Demonstrate strong technical and people problem-solving skills and the ability to structure problems into actionable plan
Direct large cross-functional teams to drive system-scale process and automation developments (having ML/AI experience is a plus)
Support weekly and monthly review meetings on issues, improvement areas, insights
Create technical documentation to capture incident/issue symptom, root cause, business impact, and resolution
Program Manager Qualifications:
BA/BS or advanced degree in Marketing, Engineering, or Project Management
Deep technical knowledge with marketing CRM system such as Salesforce or others
Own program strategy, end to end delivery, and communicating results to senior leadership
Experience with process optimization, issue escalation, automation, and cross-functional stakeholder management
Experience with content creation, post mortem, and technical writing
Experience working with engineering, product, and marketing operations
Track record of changing the status-quo with data and excelling in ambiguous and constant changing environments
Phenomenal cross-group collaborator, self-starter and big-picture problem solver
The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process and always double check the email address of the recruiter to ensure it’s from @planetinteractive.com - and not a domain with an alternative extension like .net, .org or .jobs. Candidate safety is a top priority at Planet Interactive.
Planet Interactive and The Planet Group of Companies are equal opportunity employers. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.