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Technical Writer

North Chicago, IL 60064

Posted: 01/18/2024 Employment Type: Contract Job Category: Content & Copywriting Job Number: 609583 Is job remote?: Yes Country: United States

Job Description

Title: Technical Writer
Location: Remote (Open to time zone)
Pay Rate:  $40-$46/hr depending on experience 

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Planet Interactive is seeking a Technical Writer to join one of our well-known global pharmaceutical clients.

Our team has successfully launched a new and innovative technology platform which serves millions of consumers, tens of thousands of aesthetics providers, and thousands of colleagues throughout the US. Since its launch, it has delivered curated promotions, personalized experiences, and millions of consumers use it as part of their beauty journey. Now, we are looking for a Technical Writer to drive our Online Documentation as we prepare to launch a new array of game-changing technologies on our successfully adopted
platform.

We're looking for a Technical Writer interested in working within a startup-oriented environment while having the backing of a very large company. If that's you, please read on. As the Technical Writer, you will report to the Director of Support and continuously collaborate with key stakeholders across the business to solve the most critical technical problems.

Technical Writer Responsibilities:
  •  Work with product managers, product marketing, and engineers to produce and maintain world-class documentation, including: User Guides, Integration Guides, API Developer Guides, In app informational communications (tooltips, welcome instructions, etc.).
  • Build and maintain client aids that go beyond traditional documentation, such as online video, demos, guided tours, and other educational techniques.
  • Set up the internal infrastructure for documentation, tools, and processes.
  • Learn complex concepts and translate to concise, engaging, and informational content for our internal and external users. .
  • Gather customer feedback on documentation to improve usability.
  • Act as an editor to ensure consistency in training documentation.
  • Monitor metrics on the usage of training materials, as well as direct customer feedback to prioritize future training investments.
Technical Writer Qualifications:
  • 3+ years of technical writing experience.
  • SaaS experience is preferred.
  • Strong written and verbal communication and experience working with content in multiple mediums.
  • Strong experience owning an end-to-end documentation creation process.
  • Proactive, with the ability to work independently, and collaboratively as needs arise.
  • Excellent attention to detail, ability to prioritize, and work on multiple projects simultaneously, in a fast-paced environment.
  • A positive attitude fostering collaboration.
  • Experience with the following tools is preferred: Confluence/Jira, Github, Mixpanel, Zendesk.
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