Posted: 03/06/20242024-03-062024-04-10Employment Type:Contract To HireJob Category:UI/UXJob Number: 612484Is job remote?: YesCountry: United States
Job Description
Planet Interactive is seeking a remote UX Research Operations Specialist to join one of our medical device clients.
Pay: $45-$55/hr+ depending on experience
As a UX Research Operations Specialist, you’ll work with researchers, operations, designers, vendors, and our research partners in Legal, Privacy, and other stakeholders to enable our researchers to focus on conducting ongoing global, exploratory and evaluative research for our physical, digital and service-oriented solutions and experiences. You’ll help to mature our processes, tools, and culture to ensure efficiency and scalability of our Research Operations over time.
UX Research Operations Specialist Responsibilities:
Proactively manage intake requests for user research studies, reviewing, triaging and updating its status
Liaise with our UX Operations manager, Regulatory, Legal and Privacy teams to document, update and organize our procedures and processes to be accurate and accessible as needed. Ensure procedures are being followed
Assist researchers during the preparation, facilitation and synthesis stages of a study, including but not limited to screening, recruiting, and scheduling participants, participant management, greeting and taking care of participant needs during sessions, taking notes, creating video clips, consent and data management, regulatory documentation, research artifacts (e.g., notes, recordings, etc.) management, tagging data, and more
Manage and execute on the research communications calendar
Participate in project meetings as necessary, managing meeting minutes and capturing actions
Provide consistent progress updates to the team and update research study work plans
Leverages tools and practices such as Asana, Teams, meetings to proactively manage projects and initiatives synchronously and asynchronously
Work to continually improve and perfect our recruiting efforts, so we get the best participants possible for research
Manage the relationship with our recruitment and research vendors to ensure a smooth process for us as well as for the people that are recruited for research
Plan, execute and measure research impact and operations initiatives, including panel management, disseminating insights and research artifacts and maintaining our insights repository
Manage additional research resources such as templates, guidelines, training materials, playbooks, FAQs, etc.
Assist researchers and designers with setting up unmoderated tests, as needed
Be a strong and vocal advocate for UX research
UX Research Operations Specialist Qualifications:
3+ years' experience of supporting global research teams and establishing and maintaining operations in the areas of participant management, governance, tools, insights management, and research advocacy
Experience with standard user research methods such as survey design and setting up unmoderated usability studies
Additional experience in project management, process improvement, customer service or related field
Proven track record of building and/or managing panels, templates, guidelines, process documents, and research repository
Familiarity with participant recruitment workflows including screening, scheduling, incentive payments, documentation and consent management
Working experience with participant management and research platforms (e.g., Qualtrics XM Directory, UserZoom)
A good understanding of research ethics, user privacy and compliance protocols
Proficiency in developing or improving upon scalable and repeatable research operations
Strong attention to detail
Ability to manage multiple projects in a timely manner
Proven ability to build strong relationships with peers and stakeholders
Experience with driving research recruitment within a regulated environment
Ability to travel up to 10% of the time
Preferred Qualifications:
Experience with measuring impact of research and research operations initiatives and able to provide example case studies
The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process and always double check the email address of the recruiter to ensure it’s from @planetinteractive.com - and not a domain with an alternative extension like .net, .org or .jobs. Candidate safety is a top priority at Planet Interactive.
Planet Interactive and The Planet Group of Companies are equal opportunity employers. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.
There are currently no related jobs. Please sign up for Job Alerts.
Loading...
Login to save this search and get notified of similar positions.
About San Diego, CA
Ready to embark on an exciting career journey in sunny Southern California? Explore our job opportunities in the thriving city of San Diego! Known for its stunning beaches, perfect weather, and vibrant culture, San Diego offers a unique combination of career growth and quality of life. With renowned attractions like Balboa Park, the San Diego Zoo, and the USS Midway Museum, along with a diverse culinary scene and a plethora of art galleries and theaters like the La Jolla Playhouse, there's always something new to experience. Whether you're a sports enthusiast looking to cheer for the Padres at Petco Park or seeking outdoor adventures at Torrey Pines State Natural Reserve, San Diego has something for everyone. Begin your job search today and discover why this picturesque city is the perfect place to elevate your career!
Are you sure you want to apply for this job?
Please take a moment to verify your personal information and resume are up-to-date before you apply.
